FAQs – LYU - 幸予

LYU is written as 幸予 in Chinese, meaning Bestowed Fortune. The name reflects our philosophy: that true fortune lies in the deliberate choice of quality, intention, and meaning. The characters are not decorative—they are the soul of the brand.

LYU is based in Singapore, serving a global community of design-conscious individuals who value quiet confidence and enduring quality.

We are committed to thoughtful production. Our garments are made in small batches to reduce waste, and we prioritize durable construction so each piece can be worn, cherished, and passed forward. Packaging is minimal and recyclable.

When you place an order, you are reserving your size from our first limited batch. No payment is required at the time of reservation. Once the collection is ready to ship, we will email you a secure payment link to complete your purchase.

No. Your card will not be charged at checkout. Payment is only collected when your item is ready to ship and you complete the transaction through the link we provide.

LYU produces in small, intentional batches to ensure quality and reduce waste. The reservation model allows us to gauge demand carefully and craft each piece with the attention it deserves. This is not a pre-order—it is a commitment to thoughtful production.

You will receive an order confirmation email immediately. Once the collection is prepared for shipment, we will notify you with a payment link. Upon payment, your order will be dispatched.

Yes. Since no payment has been collected, you may cancel your reservation at any time before completing payment. Please contact us with your order number to cancel.

Orders will ship once the collection is ready and payment has been completed. We will communicate estimated timelines via email. Delivery times vary by region: Singapore typically receives orders within 2–4 business days; international shipments arrive within 7–14 business days.

Yes. LYU ships to select regions across Asia-Pacific, the Middle East, and the United States. Shipping destinations and rates will be confirmed at the time of payment.

LYU garments are crafted from premium, long-staple cotton and heavyweight fleece, selected for durability, texture, and comfort. We prioritize quality that endures—fabrics that improve with time.

To preserve the integrity of your piece:

Machine wash cold, inside out
Use mild detergent; avoid bleach
Tumble dry low or lay flat to dry
Do not iron directly on embroidery

Detailed care instructions are included on each garment's interior label.

Intentionality is our signature. LYU's tone-on-tone embroidery is designed to be felt, not seen—a quiet mark of quality visible only to those who look closely. We believe true luxury does not demand attention.

We accept returns within 14 days of delivery for unworn, unwashed items in original condition with all tags attached. Items must be returned in their original packaging. Final sale items are not eligible for return.

Please contact us with your order number and reason for return. Our team will provide instructions and a return shipping label where applicable.

Refunds are processed within 5–7 business days of receiving your return. The amount will be credited to your original payment method.